Answers to
Frequently Asked Questions
How does the Web App work?
You can submit orders quickly and easily via our web app. Watch the video
here, in which our sales manager explains the tool.
How do I make a contract?
Conclude a contract for freight forwarding services can be in our office, as
well as online, contact the manager of Direxxt
How long can I keep my items in Direxxt?
You need to download the application form on our website, fill it out and send
it to info@direxxt.com. Then you will be contacted by a call-center specialist to clarify the details of
the application
How does your delivery service work?
We work 24/7 without weekends
How fast do you make express deliveries?
Minimum time interval from request to its implementation - 2 hours
How to pay for the delivery service rendered by the Forwarder to a legal entity?
Payment for the Forwarder's services shall be made to the current account
of the Forwarder not later than 5 (five) banking days after receipt of the Statement of rendered
services.
How to pay for the delivery service rendered by the Forwarder to an individual?
In cash, as well as by bank card to the courier of the Forwarder
Do couriers assist in loading and unloading goods?
Couriers assist in loading and unloading at the company's rates posted on
the website of Direxxt.
Can couriers accept payment from customers?
Direxxt has a postal license under which couriers of the company have the
right to accept payment from buyers (cash on delivery), except for installment cards
When are certificates of services rendered issued?
Acts of services rendered are issued once a month, and for a single delivery
within three calendar days
How much time is given for loading and unloading goods?
10 minutes for loading and unloading are included in the tariff, additional
time is paid according to the company's rates posted on the website of Direxxt
